Privacy Notice
Robert Bosch Tool Corporation “Bosch” has set out below some important highlights of the Privacy Notice for our Boschlink Website. You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Notice below.
What personal information do we collect?
For more information see Collection of Personal Information and Sources of Personal Information sections below.
We collect various types of information about our users in connection with the services or products, including:
- Information we collect directly from you (i.e., when given by you);
- Information we collect indirectly from you (i.e., collected when you use the Boschlink Website); and
- Information we obtain from third-party sources.
We also may collect information in ways that we describe to you at the point of collection or otherwise with your consent. The personal information we collect includes identifiers, sensitive personal information, commercial information, geolocation data, internet or other similar network activity, professional or employment-related information, , and inferences. We only collect sensitive personal information to fulfill or meet the reason you provided the information and for other business purposes aside from inferring characteristics about a consumer. Therefore, we do not offer a specific right to limit. The section titled “Collection of Personal Information” contains more information on these categories.
Why do we collect personal information and how is it used?
For more information see Collection of Personal Information below.
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Business Purposes:
- Fulfilling or meeting the reason you provided the information.
- Technical administration of Bosch and Bosch affiliate websites, mobile applications and/or services.
- Maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.
- Customer, vendor, licensor and/or supplier administration, review and/or reports.
- Administering, maintaining, personalizing and improving Bosch and Bosch affiliates’ mobile applications, products and services, including, without limitation, to authenticate users, process payments, provide requested services, provide optional additional services and to develop new features, products and/or services.
- Providing customer service.
- Compliance with legal and/or regulatory requirements.
- Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.
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Commercial Purposes:
- Responding to submitted inquiries and customer service requests and other questions and/or comments.
- For the U.S. and Canada, this data may be used for marketing and analytic purposes.
- Registration to our online offers in order to use extended functionalities with our Integrated Customer Profile Management.
Bosch will not collect or use personal information for materially different, unrelated or incompatible purposes without providing you notice (or obtaining your consent, where required by applicable laws in the relevant jurisdiction). Additionally, Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
Is personal information disclosed, sold, or shared?
For more information see Disclosure, Sale, and Sharing of Personal Information – Past 12 months, Personal Information Sales: Opt-Out and Opt-In Rights, and Use of Cookies below.
Bosch may disclose your information with:
- Bosch affiliated entities
- Service providers, vendors, consultants, suppliers, licensors, marketing, partners and other partners and entities performing work on Bosch’s behalf.
- Relevant authorities in accordance with, and as Bosch deems required, necessary and/or appropriate by, or in connection with, applicable law, regulation, court order or legal process
Bosch does not sell or share personal information for a business or commercial purpose, therefore there is no opt-out for the selling or sharing of personal information.
What are the risks?
- We may transfer your personal information to states, provinces, or countries other than where you reside, including to affiliates and service providers. Therefore, your information may be accessible to courts, law enforcement and national authorities in such other jurisdictions. You can obtain information about Bosch’s policies and practices with respect to foreign service providers, or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Notice Administrator as described in the Privacy Notice.
- Bosch security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible. We cannot guarantee the security of information posted or transmitted using the Boschlink Website.
What else should you know?
- Your personal information will be stored in the US and Germany and accessible to the system administrators for Boschlink.com, service providers, vendors, consultants, suppliers, licensors, marketing, partners and other partners and entities performing work on our behalf.
- You may contact our Privacy Notice Administrator, as described in the Privacy Notice, with any questions about the collection of your personal information.
- In some circumstances, you also may have a right to access, update, and correct inaccuracies in your personal data (e.g., pursuant to local law).
- Any additional choices you may have are described in the full Privacy Notice below.
Notice to Canadian Users: By using the Boschlink Website and/or voluntarily providing your personal information to us, as applicable, you are consenting to the collection, use and disclosure of your personal information as described in our Privacy Notice and summarized above.
BOSCHLINK WEBSITE PRIVACY NOTICE
I. Introduction.Robert Bosch Tool Corporation (“Bosch”) is pleased to have you visit our Boschlink Website and welcomes your interest in the services or products provided through the Boschlink Website This Privacy Notice applies to all users of the Boschlink Website and the Services, anywhere in the United States, Canada, and their respective territories and possessions.
The protection of your privacy is an important concern to which we pay special attention. We process personal information collected during your visit to the Boschlink Website and use of Services in compliance with this Privacy Notice and all applicable laws and regulations. Data protection and information security are part of Bosch corporate policy.
Notice to Canadian Users: By using the Boschlink Website and/or voluntarily providing your personal information to us, as applicable, you are consenting to the collection, use and disclosure of your personal information as described in this Notice. If you do not consent to the processing of your personal information in accordance with this Notice, do not access or continue to use the Bosch Website/Application or otherwise provide any personal information to us.
II. ScopeThis Notice covers our treatment of personally identifiable information, as defined by numerous statutes in the United States, personal information as defined by Canada’s Personal Information Protection and Electronic Documents Act and any applicable substantially similar provincial legislation, and personal information as defined by the Mexican Federal Law on Protection of Personal Data in Possession of Private Individuals, which we gather when you are accessing, viewing, completing, or using this Boschlink Website or our Services, which we gather while you are accessing, viewing, completing, or using the Services.
III. Collection of Personal Information The Boschlink Website has collected the following personal information from users of the Boschlink Website within the last twelve (12) months:| Category and Sources of Information | Examples | Business or Commercial Purpose | We disclose, share, or sell this data? | Retention |
|---|---|---|---|---|
| Identifiers We collect this information from our users, customers, and business partners. We also generate identifiers internally. |
Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name | Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our
Users interact with our sites. Commercial- To improve our offerings and registration to our online offers in order to use extended functionalities with our Integrated Customer Profile Management. |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information.
We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations. |
| Personal Information
We collect this information from our users, customers, and business partners |
Real name, postal address, telephone number, employment information, email, and password.. Some Personal Information included in this category may overlap with other categories. |
Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our Users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations |
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Sensitive personal information We collect this information from our users, customers, and business partners |
Credit card number, debit card number. | Business- Fulfilling or meeting the reason you provided the information. Commercial- We only collect sensitive personal information to fulfill or meet the reason you provided the information and for other business purposes aside from inferring characteristics about a consumer. |
This data is only processed through our service provider Ayden and not accessible to Bosch.
We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations. |
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Commercial information We collect this information from our customers, and generate it internally during transactions with our customers |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Business- To transact with you if you use our services or products, and to enable transactions you’ve requested
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information.
We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations. |
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Geolocation Data We collect this information from our users and customers |
Physical location or IP based location |
Business- To enable use of our sites, services, and products, to understand how our users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations. |
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Internet or other similar network activity We collect this information from our users and customers. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Additionally, we may use technology to monitor how you interact with our Boschlink Website. This may include without limitation which links you click on, information that you type into our online forms, and about your device or browser. Please discontinue use of the Boschlink Website if you do not consent to our collection of such information.. |
Business- To transact with you if you use our services or products, and to enable transactions you’ve requested. Commercial- To improve our offerings. For the U.S. and Canada, this data may be used for marketing and analytic purposes. |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information. We do not sell or share this data. |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations |
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Professional or employment-related information We collect this information from our users, customers, and business partners. |
Current employment. |
Business- To provide services or products you’ve requested. Commercial- To improve our offerings |
We disclose this data with our with business partners, including those whom you instruct us to send this information and 3rd party advertising networks. We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations |
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Inferences drawn from other personal information We generate these internally |
Profile reflecting a person's preferences. | Business- To understand how our users interact with our sites, to develop and offer more relevant and useful services and products. Commercial- To improve our offerings. For the U.S. and Canada, this data may be used for marketing and analytic purposes. |
We disclose this data with our with business partners, including those whom you instruct us to send this information. We do not sell or share this data |
Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes outlined in this privacy notice, including to meet our legal, regulatory, or other compliance obligations. |
Bosch will continue to collect the personal information described above. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws in the relevant jurisdiction.
Bosch will not collect additional categories of sensitive personal information or use sensitive personal information for additional purposes that are “incompatible with the disclosed purpose” stated in section (XVII) for collection without providing you notice.
IV. Sources of Personal Information.Bosch collects personal information from the following categories of sources:
- Directly from you. For example, when given by you or collected from you through your access to and/or use of the Boschlink Website, in context of registering an account, subscribing to or purchasing our Services, posting materials or when you contact customer support or otherwise interact or communicate with Bosch, its agents, representatives, suppliers, vendors or consultants through the Boschlink Website. This information may include, without limitation, your Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name and password, and any other information you choose to provide us.
- Indirectly from you. For example, from observing your use of the Boschlink Website and/or the Services, or services related thereto. The following data may be collected automatically: the website from which you visit Bosch (referrer), pages viewed, files downloaded (downloads), individual links clicked, search words or search phrases (site search), duration of visit, browser used, device data (e.g., unique device identifier, IP address, and other relevant details and/or information. If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., Bosch or its agents, representatives, suppliers, vendors or consultants may record which banner, adware, etc. motivated or assisted with the visit to Boschlink Websites.
Bosch will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible purposes without providing you notice or obtaining your consent, where required by applicable laws in the relevant jurisdiction.
V. Disclosure, Sale and Sharing of Personal Information – Past 12 Months
Bosch may use, store, compile, manipulate, and disclose your personal information with third parties for the purposes stated above. Your personal information is disclosed with the following:
- Bosch affiliated entities, including Bosch’s parent company in Germany, Robert Bosch GmbH, to leverage shared services and improve our Services;
- Bosch service providers, vendors, consultants, suppliers, licensors, marketing, partners and other partners and entities performing work on Bosch’s behalf, such as hosting vendors, advertising service providers, data analytics companies, marketing service companies, list managers and delivery companies.
- When you purchase a product, you will also receive a request to provide your payment details. Those personal data will be collected and processed directly by Ayden, our service provider for payments. Bosch does not have access to your payment details and those personal data will not be collected and/or processed by us. For more information regarding Ayden’s data collection practices, please refer to the Ayden’s Terms and Conditions and Privacy Notice.
- Relevant authorities in accordance with, and as Bosch deems required, necessary and/or appropriate by, or in connection with, applicable law, regulation, court order or legal process;
- Robert Bosch GmbH for the Bosch Group to provide users with an overarching login option on Bosch websites, stores, apps and services. Robert Bosch GmbH, Ullsteinstrasse 128, 12109 Berlin, Germany, is responsible for providing SingleKey ID. Robert Bosch GmbH processes your data for the purposes of "registration and login with SingleKey ID", as well as "overview and maintenance of master data and apps with SingleKey ID" under joint responsibility with us. For more information, please visit: https://singlekey-id.com/data-protection-notice/. After one-time registration you can use SingleKey ID to log in. For this purpose you will be redirected to a login mask of Robert Bosch GmbH. After successful authentication, Robert Bosch GmbH will provide us with the required personal data (e.g. e-mail address, telephone number, first name, last name, language, country). Your password will not be transmitted to us. You can terminate your SingleKey ID user contract at any time on the SingleKey ID website by deleting your SingleKey ID: https://singlekey-id.com/myprofile/. Please note that by deleting your SingleKey ID you will lose access to all Bosch websites, stores, apps and services where you have logged in with SingleKey ID.
By accessing and/or using the Boschlink Websites or the Services, you consent to the above uses and disclosure of your personal information in accordance with this notice.
Sale or Sharing of Personal Information. In the preceding twelve (12) months, Bosch has not shared or sold personal information for a business or commercial purpose. We do not share or sell your personal information for the business and commercial purposes listed in Section III, , therefore there is no opt-out for the selling or sharing of personal information.
VI. Use of Third-Party Web Analytics ToolsThis Boschlink Website uses web analytics tools, such as the Google Analytics web analytics tool, with Restricted Data Processing, to provide us with an analysis of your use of the Boschlink Website, overall use of and traffic on the Boschlink Website and other related services. Google Analytics uses cookies that enable an analysis of your use of the Boschlink Website. The information generated by the cookie about your use of the Boschlink Website (such as when you visited the Boschlink Website, the referrer URL, details on the configuration of your operating system, your browser and your access provider) are generally transmitted to, and stored on, a server of Google located in the U.S.A. You are able to opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on, which you can obtain at https://tools.google.com/dlpage/gaoptout?hl=en
Bosch uses any information gathered by such analytics tools to analyze your use of the Boschlink Website, to generate reports on website activities and to perform other Boschlink Website related services to you. Only authorized persons have access to this anonymized data.
VII. International Data TransferBosch may transfer your personal information to Bosch’s parent company in Germany, Robert Bosch GmbH, and/or to any other Bosch affiliates throughout the world, including, without limitation, Robert Bosch Tool Corporation, when processing, storing, analyzing, and otherwise using data. Bosch may also transfer your data to a service, provider, contractor, or third party outside the country of origin. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Notice Administrator as described below.
VIII. Children’s Privacy
Bosch does not knowingly collector use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available on Boschlink Websites from time to time.
IX. California “Shine the Light” Privacy RightsCalifornia’s “Shine The Light” law permits those Bosch customers who are residents of California to annually request a list of their personal information (if any) that Bosch disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, Bosch currently does not share any personal information with third parties for direct marketing purposes.
X. Use of Links to Affiliated SitesThe Boschlink Website may contain links to other Bosch sites. The Boschlink Website provides these links only as a convenience. Your use of these Affiliated Sites and any related services are outside the scope of this Privacy Notice, and is governed by the Privacy Notice and any other terms referred to or located on such Affiliated Sites.
XI. Use of External LinksThe Boschlink Website may contain links to third-party websites or services operated by providers that are not associated with Bosch. After you click the link, Bosch no longer has any influence over the collection, storage, use or processing of any personal information transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behavior of third parties is, by nature, beyond Bosch control. Therefore, Bosch is not responsible for the collection, storage, use, disclosure or other processing of personal information by such third parties. For further clarity, this Privacy Notice does not apply to any such third party websites or services; refer to the privacy statements or policies for such third party websites or services for information about how they collect, use, disclose and protect personal information.
XII Chatbot/ChatboxWithin the scope of this Online Offer, we give you the opportunity to learn about the products and services offered by us by means of a chat. When using the chat, the chat conversation is recorded. After the chat, it will be deleted soon thereafter unless the chat is part of a support or service request. In the latter case, the chat’s content is assigned to your customer account and will be saved for the purpose of fulfilling the contractual obligations.
XIII. SecurityBosch takes commercially reasonable efforts to ensure that your data collected by Bosch through this Boschlink Website is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible.
When you register with Bosch, you are required to create a username and password. You must not share this access information with anyone else as you are personally responsible for any information transmitted while logged in with your username and password. We disclaim any and all liability for any information transmitted due to an unauthorized log in.
XIV. Use of Cookies1) Bosch cookies.
Bosch uses cookies and active components (e.g., JavaScript) to track visitors’ preferences and customize the design of the Boschlink Website.
Cookies are small text files stored on your computer or device when you visit a Boschlink Website. If you wish, you can delete the cookies at any time from your web browser. However, this can result in some functions no longer being available. For information on deleting the cookies, consult your browser‘s help function.
Bosch makes it possible to control the use of cookies. To do so, click the “Privacy settings” link in the footer. This link gives you additional information about the cookies used. In addition, you can configure which cookies you want to use there.
Tealium iQ Tag Management Name:
Provider: Tealium Inc, 9605 Scranton Road, Suite 600, San Diego CA 92121 USA.
Function: Tealium iQ Tag Manager is used to manage website tags via an interface, as well as to integrate program codes on our websites. The tag manager itself does not store any of your personal data. XYZ.
Tealium AudienceStream Customer Data Platform Name:
Provider: Tealium Inc, 9605 Scranton Road, Suite 600, San Diego CA 92121 US
Function: Tealium Audience Stream records your user behavior (movement profile, purchasing behavior) on our digital offers in a pseudonymized way and also includes data that is already stored in the general customer database. This is used to improve your browsing experience, analyze website traffic, support campaign planning and analysis and to display personalized advertising on advertising networks. Tealium Audience Stream also enables us to create target groups, which we use for customer matching for remarketing campaigns.
2) Third-party cookies.
Bosch’s Boschlink Websites may incorporate content and services from other providers (e.g., YouTube, Facebook, Google, Twitter) who, in turn, may use cookies and active components. Bosch has no influence on the processing of personal information by these providers. The option provided by Bosch to configure settings for cookies used has no effect on cookies and active components from other providers (e.g. YouTube, Facebook, Google, Twitter). Refer to the respective provider’s websites for information about how your data is handled.
XV. How We Respond to Do Not Track SignalsBosch does not sell or share your personal information collected through the website/services to third parties as defined by relevant laws. Therefore, we do not recognize “Do Not Track” (“DNT”) or GPC.
XVI. International UsersThis is a U.S. website and service targeted to users in the U.S. and Canada, and the Boschlink Website and Bosch Services are subject to U.S. and Canadian laws, as applicable, including, without limitation, those governing the privacy and security of your information. If you use Bosch Services, you are transferring your information to Bosch in the United States. By using the Bosch Services or providing your information to Bosch through the Services you consent to the transfer of your personal information to the United States, and Bosch handling of your information in accordance with applicable U.S. requirements and this Privacy Notice. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in the United States. You can obtain information about Bosch’s policies and practices with respect to service providers (including affiliates) outside the country where you reside, or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Notice Administrator as described below.
XVII. Your Rights - USDependent on the state of your residence * you may be provided the following data subject rights:
- Right to Confirm/Know/Disclose - what personal information Bosch has collected about you, the sources from which it is collected, the purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
- Right to Access/Obtain - a copy of the personal information collected about you, including information about automated decision making.
- Right to Data Portability - receive your personal information in a transferable and readily usable format, when technically feasible.
- Right to Delete - your personal information, subject to certain exceptions.
- Right to Correction - of the personal information we maintain about you.
- Right to Opt-Out – of sale or sharing of personal information to third parties, targeted advertising, profiling, automated decision making, collection of sensitive personal information, or collection of personal information through the operation of a voice or facial recognition.
- Right to Question the Results of Profiling - and to review your personal information used for profiling, to question the results, to be informed of the reasons of the resulting decision, and to be informed of what actions you can take to secure a different decision.
If a decision was based on inaccurate personal information, you have the right to have the personal information corrected and the profiling decision reevaluated. - Right to Restrict Sensitive Personal Information - to limit the use and disclosure or to opt-out.
- Right to Appeal – our decision regarding your submitted request.
- Right to not be discriminated against for exercising your privacy rights
States include California, Colorado, Connecticut, Delaware, Florida, Iowa, Maryland, Minnesota , Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia
XVIII. Your Rights – CanadaIndividuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:
- The right to withdraw your consent to the collection, use or disclosure of your personal information.
- The right to be informed of the existence, use, and disclosure of your personal information, and to be provided with an account of the use that has been made or is being made of this information as well as the third parties to which it has been disclosed (including a list of organizations to which your information may have disclosed).
- The right to challenge the accuracy and completeness of your personal information, and have it amended, updated, or rectified as appropriate.
- The right to acquire information about Bosch’s policies and practices with respect to personal information, including: a description of the type of personal information held by Bosch and a general account of its use; a copy of any brochures or other information that explain our policies, standards, or codes; and information about what personal information is shared with or accessible to our service providers or affiliates, including outside of Canada.
- The right to data portability.
- The right to challenge Bosch’s compliance with the applicable Canadian Privacy Laws.
To exercise your rights, submit a verifiable consumer request or access request, as applicable, to us by either:
- Calling us at (888-43-BOSCH (888-432-6724)).
- Sending an email to: Optout.PTNA@us.bosch.com
To assist Bosch in processing your request when exercising your rights, supply the following information:
- Full name
- Phone number
- Address
- Any information you can provide about your previous contact with Bosch (e.g. contact point / touchpoint with Bosch, screenshots, reference to a specific product/newsletter)
Only you (or based on your state of residence, an authorized agent authorized by you to act on your behalf – see Section Authorized Agent below for more information) may make a verifiable consumer request or access request, as applicable related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. Your verifiable consumer request or access request, as applicable, must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request or access request does not require you to create an account with us, but if you already have an account with us, you may be required to make your request through that account.
We will only use personal information provided in a verifiable consumer request or access request, as applicable, to verify the requestor’s identity or authority to make the request.
XX. Response Timing and Format
We endeavor to respond to a verifiable consumer request or access request, as applicable, within forty five (45) days of its receipt, or sooner where required by applicable law (including Canadian Privacy Laws). If we require more time (up 90 days in total), where permitted by applicable law, we will inform you of the reason and extension period in writing. Opt-out request will be honored as soon as feasibly possible, but no later than 15 days from the date we receive the request.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide in response to a verifiable consumer request will only cover the 12-month period preceding the verifiable consumer request's receipt, unless otherwise required by applicable law. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, where applicable, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request or access request, as applicable, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
XXI. Personal Information Sales: Opt-Out and Opt-In RightsBosch does not sell or share your personal information collected through the Boschlink Website or the Service’s to third parties as defined by relevant laws. Therefore, we do not offer an opt-out.
Based on your state of residence and if you are 16 years of age or older, you may have the right to direct us to not sell your personal information at any time (the "right to opt-out"). Furthermore, where required by applicable law in the relevant jurisdiction, we will obtain your consent prior to selling your personal information. We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by submitting a request to us via this email link.
XXII. Authorized AgentI California
As a California resident you may also exercise your request to know or request to delete through an authorized agent. When you submit your request through an authorized agent we require that you:
- Provide us a copy of your written permission for the authorized agent to submit the applicable request; and
- Verify your own identity directly with us.
The foregoing does not apply when you have provided your authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465; provided, that we may require a copy of such power of attorney before fulfilling any request.
II Colorado
As a Colorado resident you may also exercise your request to opt-out through an authorized agent. When you submit your request through an authorized agent we require that you:
- Provide us a copy of your written permission for the authorized agent to submit the applicable request; and
- Verify your own identity directly with us.
We will not discriminate against you for exercising any of your rights. Unless permitted by applicable law, we will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
XXIV. Filing a ComplaintRegulatory authorities that oversee the privacy laws and regulations, including the Office of the Privacy Commissioner of Canada, advise individuals to file an objection or challenge with the relevant company before lodging a formal complaint with a regulatory authority. If you are dissatisfied with Bosch’s response to an objection or challenge filed under Article XVII above, or you if wish to file a complaint with a regulatory authority first, you may do so as follows:
In Canada: You may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.
Under applicable US state privacy laws : You may file a complaint with the applicable state Attorneys General Office or regulatory agency.
XXV. Changes to Privacy NoticeDue to the constantly changing nature of Bosch business, Bosch reserves the right to change, update, revise and/or modify this Privacy Notice at any time at Bosch’s sole discretion, and Bosch will post any new or revised Privacy Notice here. Any such change, update, revision and/or modification will be effective immediately upon posting on this website, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. Use of information that Bosch gathers now will be subject to the Privacy Notice in effect at the time of use. By using or navigating around the Boschlink Website or utilizing any of the Services, you acknowledge that you have read and understood and agree to be bound by this Privacy Notice in and the applicable Terms of Use. If you do not agree to be so bound, do not remain on the Boschlink Website. You are responsible for checking the Boschlink Website frequently to keep apprised of recent changes.
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The effective date of this Notice is: 01/01/2020
Last update: 08/12/2025
The following information was updated :
- Your Rights - US
To obtain more information or to submit suggestions or complaints regarding the processing of your personal information, you can contact the Bosch Privacy Notice Administrator.
If incorrect information has been stored despite Bosch efforts to maintain correct and up-to-date data, Bosch will correct this upon your written request, sent to:
Email: privacy.policy@us.bosch.com
Postal Address:
Robert Bosch LLC
Privacy Policy Administrator
38000 Hills Tech Drive
Farmington Hills, MI 48331
You may also contact as follows:
Phone: (888-43-BOSCH (888-432-6724)).
© Copyright 2020 Robert Bosch Tool Corporation. All rights reserved.